Established in 1999 with an experienced and motivated team, SVDI sells world-class solutions that have enabled its stable and sustainable growth.
Supported by strong alliances and innovative solutions, the company has consolidated its market position by sheer determination and rigor fully complying with its technology partners’ certification programs.
Growing business through the establishment of strong alliances.
Commitment on promoting and developing the latest technologies.
Permanent attention to market growth opportunities.
Focus on work processes optimization.
Boost its customers’ confidence levels by promoting an open and mutually profitable relationship, providing the best service and adequately positioning technology within their business dynamics.
To continuously improve the portfolio of solutions and services in a well-balanced fashion in order to ensure the strengthening of the cooperation bonds with its customers.
To offer its customers the best solutions, accordingly with their needs and following industry standards.
Continuous commitment with strategic alliances.
No compromises commitment with company’s Social Role.
Build your contact center under the principle that every interaction counts. Each time a customer interacts with your Company his experience builds upon the perception he has of you and directly impacts your sales and your ability of retaining existing customers and acquiring new.
SVDI designs, sells and installs Avaya Contact Center solutions that allow your Company to provide its customers a high-quality experience across all media:
Focus on first contact resolution: reduce the effort your customers need to do to and offer them an experience that is not dependent on the volume of interactions
You can’t manage what you can’t measure: Provide you contact center with a reporting system truly equipped to measure the performance of you customer service: equip yourself to analyze historical data and make the necessary changes and to measure real-time performance and correct temporary issues. Use the best practices and technologies to:
Work together with SVDI and Avaya to achieve your objectives: make you contact center work efficiently and achieve the goal of improving operational performance and business profitability
Prepare for an increasing call volume whilst optimizing your customer service: Improve your response times with historical, holistic real-time forecasts. Use self-service and call back requests to handle peak hours and address the increasing cost of resources.
Increase your agent’s productivity: build routing strategies and deliver your calls with context information. Quickly identify and address agent training needs through advanced analysis, automated supervising and eLearning solutions.
At the time of choosing a communications solution for your company it is vital that it offers the flexibility and agility that your business needs to grow. The key-word is productivity: improve your company’s performance with highly productive employees and teams, easily reach co-workers, business partners and customers to improve customer service, increase sales and achieve your business objectives.
SVDI designs, sells and installs Avaya Corporate Telephony, Collaboration, and Video solutions that enable you to build an ecosystem that grows with your business.
Connect People: give your employees that tools that they need so that teams actively share ideas and information through contextual web, audio, and video experiences. Increase the effectiveness of your meetings with better control and agenda management.
Work from anywhere: extend communication and collaboration tools to teams in the office or on the road. Secure and easy to use access tools for virtual and mobile teams greatly increases availability and response times.
Reduce travel and phone costs: use WiFi and your corporate network to minimize call costs. Use desktop and meeting room video to reduce travel cost and displacement times without affecting productivity.
Today's challenges for your data network go way beyond performance and accessibility issues. In these days of Internet of Things and Cloud networks are increasingly open and vulnerable and access points grow incessantly.
SVDI designs, sells and installs data networks, structured cabling and secure access solutions that enable you to address today’s challenges with zero compromise towards security and capacity for growth.
SVDI is the Avaya Partner certified for implementation across all the Avaya portfolio and with direct presence in Lisbon and Porto. Find out more about our most prestigious alliance partner.
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